International Journal of Academic Library and Information Science
 

International Journal of Academic Library and Information Science

Vol. 2(8), pp. 106–114, September.  ISSN: 2360-7858 ©2014 Academic Research Journals

Full Length Research

A study on the level of satisfaction of the Library Users of IIM, Lucknow

Nirnimesh Pandiya¹ and Mukut Sarmah²

¹Research Scholar, Department of Library and information Science, Assam University

²Assistant Professor, Department of Library and information Science, Assam University

¹Corresponding author’s E-mail: nirnimeshpandiya@gmail.com

Accepted 5 September 2014

A library being a service organization, its prime objective is to provide the right documents, information and services to its users. So, libraries need continuous improvement in its quality services by application of quality management. The very existences of libraries are dependable on users’ satisfaction. Users are getting satisfied when the library is able to rise to his or her expectations or meet the actual needs. A quality service is said to be one, which is able to satisfy the users’ expectations resulting into a good experience. Hence, the present study is undertaken to identify the factors capable of influencing the library users level of satisfaction as well as attempted to measure the satisfaction level of the library users of IIM, Lucknow.

Key Words: Quality, Service, Higher Education, Information, Knowledge
 

Cite This Article as: Nirnimesh Pandiya and Mukut Sarmah (2014). A Study on the level of satisfaction of the Library Users of IIM, Lucknow. Inter. J. Acad. Lib. Info. Sci. 2(8): 106-114.

 

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